Ncw Privacy Policy — Your Data, Our Responsibility
Last updated: January 2025 | Applicable to the Bangladesh market
Please read our privacy policy carefully before using the ncw platform. This document explains how we collect, store, and protect your personal information. Your privacy is extremely important to us, and we are committed to handling data responsibly at all times.
What Data We Collect
When registering on the ncw platform, we collect your name, mobile number, email address, and date of birth. As part of identity verification (KYC), your national ID card or passport details may also be required. Your bKash, Nagad, or Rocket number is also collected for deposits and withdrawals. While using the platform, your device information, IP address, and browsing activity are automatically logged. This information is used solely for service delivery, security protection, and platform improvement.
How Your Data Is Used
The data we collect is primarily used to manage your account, process transactions, and provide customer service. We analyze behavioral data to prevent fraud and ensure account security. Data is used to better understand your preferences and usage patterns in order to provide improved recommendations. Your contact information may be used to send promotional offers or important updates — however, you can opt out at any time. Data may be shared to comply with legal obligations or at the request of regulatory authorities, but always within the bounds of the legal framework.
Sharing Data with Third Parties
Ncw never sells your personal information to third parties for commercial purposes. Only the necessary information is shared with authorized payment partners for payment processing. Game software providers receive only anonymous gameplay-related data; your personally identifiable information is never shared with them. Information may be disclosed when required by lawful directives from law enforcement agencies or courts. All third-party partners are contractually bound to comply with our privacy standards.
Data Security & Retention
All your personal and financial information is secured with industry-standard SSL encryption. Server access is strictly controlled and only authorized personnel can view data. System security is maintained through regular security audits and vulnerability testing. Even after your account is closed or deactivated, data is retained for a specified period to meet legal and regulatory requirements. Once that period has passed, data is securely deleted or anonymized.
Your Rights & Preferences
You can view, correct, or request deletion of the information stored in your account at any time. The option to opt out of marketing communications is available directly in your account settings. You can submit a formal data deletion request by contacting our support team — however, we may be required to retain certain data due to legal obligations. Cookie and tracking preferences can be managed through your browser settings or our cookie management tool. Our support team is always ready to assist with any privacy-related complaints or questions.
Security Assurance at a Glance
Encrypted Transmission
All data is transmitted via SSL/TLS encryption. Your information is protected at every step.
Sales Prohibited
Your personal information is never sold to third parties. This is our core commitment.
Your Controls
The right to view, correct, or delete your data is entirely in your hands. Submit a request at any time.
Have More Questions?
If you have any questions about the privacy policy, you can find answers on our FAQ page. Our support team is always ready to provide the highest level of assistance to users in Bangladesh. Keeping your data safe at ncw is our top priority.